Frequently Asked Questions
Everything you need to know about your smart home journey.
Which smart home ecosystems are Aqara products compatible with?
Most Aqara devices are compatible with major ecosystems including Apple Home, Amazon Alexa, Google Home, and Matter, allowing for seamless integration into your existing setup.
Do I need an Aqara Hub to use your products?
Yes, most Aqara Zigbee-based devices require an Aqara Hub to connect to your Wi-Fi network and enable smart automations and remote control.
What is your shipping policy and estimated delivery time?
We offer standard shipping globally. Orders are typically processed within 1-2 business days, with delivery taking between 3 to 7 business days depending on your location.
What is the return policy for Aqara electronics?
We offer a 30-day return policy for items in their original packaging and condition. If you experience a technical fault, please contact our support team for troubleshooting or replacement.
Are Aqara products covered by a warranty?
All Aqara hardware products come with a standard one-year limited warranty against manufacturing defects from the date of purchase.
How do I update the firmware on my Aqara devices?
Firmware updates are managed through the Aqara Home app. When an update is available, you will receive a notification to ensure your devices have the latest features and security patches.