Returns & Exchanges

We want you to be fully satisfied with your smart home setup. If you are not happy with your purchase, you can return your Aqara products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the device in its original packaging including all sensors, cables, and manuals to ensure eligibility for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the hardware, we will process your refund to the original payment method or ship your replacement within 5-7 business days.